Coastal Holiday Rentals Property Management
Coastal Holiday Rentals are EXPERTS when it comes to PROPERTY MANAGEMENT. Our Property Managers know the industry inside and out and are here to offer you excellent service, a strong rental return and a competitive Property Management fee structure.
How are we different?
1. We have the most competitive fee structure available
2. No locked in contracts
3. No restrictions on how and when you can use your property
4. Proven marketing strategies to give you an excellent return
5. Log in 24/7 to view confirmed bookings on your property
6. Receive your own Senior Property Manager
7. Communicate with only highly professional, competent and experienced staff
8. A guaranteed honest, ethical and upfront Property Management process
Can your Property Manager make a difference between a good and bad investment?
YES they can!
Are you searching for a Property Manager to rent out your Gold Coast investment property? If so, the following tips will help you ensure that you are dealing with the right Property Management Agency for you- one who will act in your best interest while not charging you excessively for their service.
1. Know all the costs involved
Many companies charge their commission rate plus extras on top. Why? The REIQ sets a maximum commission rate that Agencies are allow to charge- it’s an old industry trick to charge a number of extras on top of this to bump up their earnings.
Do your homework and find out exactly what other costs you will be paying apart from the commission rate/management fee. All those extras that are added onto your rental statement at the end of the month can quickly add up especially if we are talking about a long term investment. It is important to analyse the offers you get from agents to be able to choose wisely, with the least possible costs to you.
2. Check their attitude
Your Property Manager will be the person representing your investment to potential clients. Ask yourself how professional are they? I’m afraid some agents are way too slack about the attitude they extend to you including their presentation. You should take the first impression you get when you deal with them as an indication of the services to come. Some of the things to check for include;
- How informed are staff about the Property Management procedures?
- Do they represent a professional image?
- Can they answer all your questions without hesitation?
- How courteous and friendly are they towards you?
You’d be surprised at the apparent lack of procedures and know-how some Property Management agents display, look into this carefully.
3. Check their experience
A good question to ask is “how many years has the Property Manager been working in this field?” Remember, this relates to the Property Manager and not the agency. Just because you are dealing with a large brand name agency certainly doesn’t mean their service is going to be any better- for all you know your potential Property Manager could be new into the industry with no direct experience.
Many Real Estate employees start their career as receptionists with the next step being Property Management and some of the top performers move into sales. Look for individuals who have chosen Property Management as a career and have at least 5 years experience.
4. Get Personal
Find out exactly who your Property Manager would be. This is someone who you will be in contact with on a regular basis. Find out if this is their sole role, as many agencies see Property Management as a “poor sister” to the glamorous sales department, and some even leave the management of client’s assets to the front desk staff and receptionists. Ensure that the agency can guarantee you a dedicated Property Manager who will solely be focusing on Property Management.
It would be ideal to communicate with the same person (staff changes permitting) throughout your contract period, as it makes matters easier not having to explain situations or instructions to 5 different staff members over and over again. If the office tends to have a high employee turnover rate, you are best advised to seek another company. Ask your potential new Property Manager how long they have been with the company!
Ask if the director/owner of the agency is involved in the day to day management of the Property Management division. Usually, when the director has an active involvement they will take the business of Property Management more seriously.
5. Are they punctual and professional?
If an agent is late for your first appointment, then I would think twice about their service. Chances are if they can’t stick to your appointment on time, then they are probably going to be negligent about the other aspects of managing your property.
6. How ready-available are they?
Another important aspect of choosing the right Property Manager is to make sure the person is likely to stick around. Customer service is key in assuring a long-standing business relationship, it will be hard to keep the trust and respect upstanding if you end up dealing with the office’s trainee months down the track.
If you’re looking for personal attention, then selecting a Property Manager who looks after too many properties is not the right choice for you. Some busy agencies have 250+ properties per Property Manager. In general, this is far too many to give your property the individual attention that it deserves.
8. Ask for a written appraisal
A Rental Appraisal throughout all agencies is a free service, they will come to look at your property to appraise it for the rental market. A good Property Manager will provide you with a written proposal which should include information about their company, marketing techniques, a quote and information on their fees and charges.
Look for someone who has put in the time and effort to present a professional image to you. If they are willing to make the effort to present their services professionally, it is likely they will look after your property professionally also.
9. Will they act in your best interest?
A while ago a family member asked for my assistance in finding a holiday rental in an area outside of the Gold Coast. I phoned up four local agents who had properties available on their website for those dates. I was shocked to find that not one of the four agents phoned me back to help with my enquiry- I was ready to make a booking on the spot.
I thought about the owners and wondered what they would have thought if they knew they had missed out on a $3,000 a week booking. This just goes to show that you want to make sure your Agent will act in your best interest. Being too busy to return guests phone calls can make a big difference to your rental return and vacancy rates.
10. Proper preparation
Investment properties are suppose to help you make money, not cost money in the long term! Dealing with the right Property Management Agency on the Gold Coast will save you a lot of headaches and money. Give each offer its due care and respect, and then decide upon the right company after truly evaluating their services.
To become a Coastal Holiday Rental client or to receive an obligation free proposal, please feel welcome to phone Kylie Schoormans, Coastal Holiday Rentals Senior Property Manager direct on 0404 012 738.
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