FAQ

Bookings & Payments:

How much do we pay upon booking a property?

What payment options are available?

How do we know when a property has been officially booked for us?

What if I need to cancel?

Can we book a property for less than a week?

How much does it cost to rent your properties?

When should I make my reservation?

Is the property shown online the actual property that I will stay in?

Are the images shown of the actual property that I will stay in?

Do any of your properties allow functions or parties?

Do I need to tell you if extra people will be staying?

If I don’t book direct with the hotel can I still use the facilities?

Check In & Check Out:

How do I check in?

What if I am arriving after office hours?

What time can I check in?

Can I have an early check in?

What time do I check out?

Can I have a late check out?

Do I need to clean the property when I leave?

During Your Stay:

What if there is an emergency?

How can I contact you?

Do you provide room service?

Travel:

How do I get to the Gold Coast?

Should I rent a car?

Do you provide parking?

Is there public transport?

What can the weather be like on the Gold Coast per season?

Other:

What do I need to bring?

Do you provide linen?

Do you have portable beds available?

Do you have porta cots and highchairs for hire?

What are the advantages of renting a self-contained property?

In addition to the rental what other services do you provide?

How much do we pay upon booking a property?

A 25% deposit of the total rental amount is required to secure your booking. The balance is payable at least 30 days prior to your arrival date. For bookings made within 30 days prior to your arrival, full payment is required at the time of booking.

What payment options are available?

We accept payment via EFT transfer/Bank Wire or Credit Card (Visa/Mastercard). We do not accept cash.

Either your first rental deposit (25%) or final rental payment must be via your credit card which we hold the card details on file until after your check out.

Bank Account Details for direct deposits:
Coastal Holiday Rentals Trust Account Pty Ltd
Commonwealth Bank, Surfers Paradise
BSB: 064 432
Act: 1055 3116

Please inform our office via email to admin@coastalholidayrentals.com.au if you elect to pay via direct deposit and send a copy of your transfer receipt once completed.

Unless otherwise arranged in advance final rental payments (due 30 days prior to your arrival date) will automatically be processed on your credit card held on file. You will then receive your confirmation that final payment has been received. 2% credit card surcharge applies to all credit card payments.

How do we know when a property has been officially booked for us?

We will send you an official confirmation via email- availability is not guaranteed until you have received this from our office and a deposit has been paid.

What if I need to cancel?

Please visit this link

Can we book a property for less than a week?

The minimum rental period is not fixed but it is based depending on the season and availability. We do not do under 3 night stays. Please enquire.

How much does it cost to rent your properties?

You can find pricing information when you click into the ‘book now’ section on our website.

When should I make my reservation?

We accept bookings up to 12 months in advance and recommend you book as soon as possible, popular periods such as School Holidays, Indy, Easter and Christmas book out far in advance.

Is the property shown online the actual property that I will stay in?

Yes absolutely.

Are the images shown of the actual property that I will stay in?

Yes the images you see online are of the actual accommodation that you are booking.

Do any of your properties allow functions or parties?

Coastal Holiday Rentals has a strict no party and no function policy, if these conditions are breached we reserve the right to terminate your accommodation immediately.

Do I need to tell you if extra people will be staying?

Yes you will need to indicate this at the time of booking.

If I don’t book direct with the hotel can I still use the facilities?

Yes you can still use all the facilities if you are booking with a resort as all other guests would including car parking facilities.

How do I check in?

Your check in procedure will depend on which property you have booked, this will be confirmed with you upon final payment being made.

What time can I check in?

Check in time is from 2.00pm onwards for apartments and from 3.00pm for holiday homes.

Can I have an early check in?

This is subject to availability. If you wish to guarantee an early check in (from 9.00am onwards), you are required to book the previous night at the applicable room rate, this is to ensure that we block the room out for your dates and that no other guest will be in-house. If you do not book the night before we cannot guarantee an early check in as it is likely that a guest will be departing the morning of your arrival, the room then needs to be cleaned and serviced meaning that the normal check in would apply.

What time do I check out?

Check out is 10.00am. It is important that you check out on time to allowing cleaning to take place before the next guest arrives.

Can I have a late check out?

This is subject to availability. If you wish to guarantee a late check out, you are required to book the following night at the applicable room rate, this is to ensure that we block the room out for your dates and that no other guest will be arriving that day. If you do not book the following night we cannot guarantee a late check out as it is likely that a new guest will be arriving the day of your departure, prior to this the room then needs to be cleaned and serviced meaning that the normal check-out time of 10.00am would apply.

Do I need to clean the property when I leave?

You do not need to do a full clean of the property upon departure however you are required to leave the property in a similar state as to how you found it upon your arrival. You are not required to wash linen.

What if there is an emergency?

You will be given an Emergency Contact Number once you have placed your booking.

How can I contact you?

Once your booking has been confirmed you will be sent an email confirmation with all our contact details listed.

Do you provide room service?

Room service as such is not provided as each property is fully self-contained however, we do provide a great selection of optional luxury extras that are available to you during your stay, please see our Luxury Extras section on our website.

How do I get to the Gold Coast?

By Bus/Coach- There are a number of coach services that pass through the Gold Coast. There are regular services from Brisbane, Byron Bay, Sydney and other major centres. There are bus transit centres in Coolangatta, Surfers Paradise and Southport. Travel time from Brisbane is around 1½ hours and from Sydney an express coach service takes around 14 hours.

By Train- The Gold Coast is connected by rail to Brisbane’s Roma Street and Central stations. The closets railway stations servicing the Gold Coast include Nerang, Helensvale and Robina – there are connecting shuttle bus services available from the station to Surfers Paradise and other Gold Coast centres. Airtrain also operate regular rail services from Brisbane Airport to the Gold Coast which take approximately 90 minutes. Due to a difference in the gauge of the railway between New South Wales and Queensland there are no Interstate direct rail links to the Gold Coast. Trains depart daily from Sydney and terminate at Murwillumbah (around 30 mins south of Coolangatta).

By Air- The Gold Coast Airport at Coolangatta is serviced by domestic and international flights. Most services are one-class, but many also offer business class travel. There are regular daily domestic flights from Sydney, Melbourne, Adelaide and there are connecting flights to all other Australian cities. The trip from Sydney takes around 1 hour 25 minutes, around 2 hours 15 minutes from Melbourne and around 2 hours and 10 minutes from Adelaide. International flights arrive from Auckland, Hamilton, Dunedin, Palmerston North & Christchurch in New Zealand. There are also flights arriving on the Gold Coast via Cairns from Japan (Osaka, Nagoya and Fukuoka), Taipei, Hong Kong and Singapore. Brisbane’s International Airport also provides links with the USA and Europe.

Self Drive- The major route from Sydney to the Gold Coast is via the Pacific Highway which is currently undergoing major upgrades and conditions vary. Use the following table to plan your trip and ensure that you “stop, revive, survive” every 2 hours.

Should I rent a car?

This will depend entirely on what you plan to do during your stay. Public transport on the Gold Coast is easily accessible however if you plan to explore the hinterland or take a drive to Byron Bay or Brisbane you may like to look into a hire car.

Do you provide parking?

This depends on which property you book. Please check the listing page for more details.

Is there public transport?

Yes, you can view more information on the following website http://www.translink.com.au/

What can the weather be like on the Gold Coast per Season?

Spring – Sep – Nov: 13C to 26C/55F to 79F/Warm to Hot

This is a great time of the year in the Gold Coast. Daytime temperatures build quickly through September along with humidity.

Summer – Dec to Feb: 19C to 28C/66F to 82F/Hot to Very Hot

This time of year is hot to very hot, high humidity with some spectacular Summer storms. When a storm is brewing the humidity and clouds build during the day. Storms tend to hit in the early evening with amazing lightning shows and torrential rain. The next day, it’ll all be perfect again! If you want to do some sightseeing that includes high level views, such as Q1 or Mount Tambourine, go on a clear day. Go to the theme parks or plan other activities on the cloudy days. Don’t forget, it will be hot even if there is rain or clouds!

Autumn – Mar to May: 13C to 27C/55F to 81F/ Warm to Hot

Still warm to hot during the days and slightly cooler at nights. Humidity drops and there is less rain. Autumn in the Gold Coast is similar to Spring – it’s a great time to visit.

Winter – Jun to Aug: 9C to 20C/48F to 68F/Warm Days – Cool nights, clear blue skies and warm days. Crisper evenings and early mornings. Lower humidity. This is the only time of the year that you are likely need a jumper or jacket in the evenings or if it is windy during the day.

What do I need to bring?

The only thing that we do not provide is beach towels (although they are available to hire at $8.00 each per week if you prefer not to pack your own) and each property is fully self-contained. 1 bath towel per person is provided, if you wish to order additional bath towels this can also be arranged at $3.00 each per week.

Do you provide linen?

Yes, each property comes with linen. The only linen not provided is beach/pool towels although they can be hired- please see our hire item page for pricing. If you are to hire a porta cot you are required to bring your own linen including pillow, comforter, blanket etc. It is illegal for us to provide additional bedding with porta cots due to health and safety regulations.

Do you have portable beds available?

Yes, please see our hire item page for pricing. Hire of rollaway beds included linen.

Do you have porta cots and highchairs for hire?

Yes, please see our hire item page for pricing. If you are to hire a porta cot you are required to bring your own linen including pillow, comforter, blanket etc. It is illegal for us to provide additional bedding with porta cots due to health and safety regulations.

What are the advantages of renting a self-contained property?

There are many reasons, private accommodation offers you and your family more space, more comfort, more informality, more privacy, and more personal service. Renting a private apartment or house through Coastal Holiday Rentals is also great value, particularly for families and larger groups traveling together. When calculated on a per bedroom or per person basis and considering all the “extras” you would have to pay in a hotel, it is significantly cheaper.

Because each of our properties are also fully self-contained you will also be able to prepare meals in house during your stay rather than renting a hotel room with no kitchen and eating out each day/night which can significantly reduce the cost of your food and drink expenses. Kitchens are fully equipped with a stove, refrigerator/freezer, and all the normal cooking utensils together with the right number of glasses, knives and forks, plates, cups, and so on. Each property is supplied with bed sheets, towels, etc. sufficient for the maximum number of guests.

In addition to the rental what other services do you provide?

We provide our guests with a number of option extras that are available to be booked at the same time as your accommodation. Please see the luxury extras section of our website for more information.

If you have any other questions please feel welcome to contact usand ask.