Our Guest Guarantee



– We guarantee the property will be clean and tidy upon arrival, if not call our office within 2 hours of check in and we will fix it!

– Our team personally visit each property so we will always offer accurate advice

– All booking requests will be processed within 1 business day of receipt (or sooner)

– Our reservations team are here to help and bookings can be made over the phone

– You will always receive a prompt and courteous reply during office hours

– Your personal and financial information is 100% secure

– We respect your privacy and never release information to third parties

– Guest Emergency contact number available

– We will always comply with all relevant legislation and act in a professional manor

– Rental funds held in a Secure Trust Account governed by the Department of Fair Trading

– We will offer you and your family access to the best possible tour, transfer and Theme Park Deals

– We will do everything within our power to make your stay a happy and enjoyable experience