Our Guest Guarantee

 
 

Our Service Commitment

- The property you book will be clean and tidy upon arrival- if not we will fix it!

- Our team personally visit each property so we will always offer accurate advice

- All booking requests will be processed within 1 business day of receipt (or sooner)

- Our reservations team are here to help and bookings can be made over the phone

- You will always receive a prompt and courteous reply during office hours

- Your personal and financial information is 100% secure

- We respect your privacy and never release information to third parties

- Guest Emergency contact number available

- We will always comply with all relevant legislation and act in a professional manor

- Rental funds held in a Secure Trust Account governed by the Department of Fair Trading

- We will do everything within our power to make your stay a happy and enjoyable experience