HOLIDAY & SHORT TERM RENTAL TERMS AND CONDITIONS:
Your booking with Coastal Holiday Rentals is subject to the Terms and Conditions outlined below. It is important that you read and understand these Terms and Conditions prior to booking as they will apply to you stay (before, during and after), at any property managed by Coastal Holiday Rentals.
Please note that by making a booking and paying your deposit, you acknowledge and agree to abide by and comply with these Terms and Conditions as they stand now and at any stage during or after your stay. This section of the website will always display the most up to date version of these conditions. In case of any variation of booking conditions between us and an independent third party booking provider, the terms posted on this website will apply.
These Terms and Conditions listed below were last updated on 1/06/2013.
1. GENERAL TENANCY RULES:
1.1. Before making a booking & paying a deposit it is your responsibility to have read and understood the Terms and Conditions. We reserve the right to change all or part of these Terms and Conditions at any time and it is your responsibility to keep yourself updated on any changes which will be displayed on this section of our website.
1.2 Guests and invitees must monitor the observance these Terms and Conditions at all times. A breach by your invitees/guests will be considered a breach by you. A breach of these Terms and Conditions may result in, but is not limited to, you being evicted from the premises, losing your bond (if applicable) and or a deduction made from your credit card, and a forfeit of all monies paid.
1.3 If the premises are damaged due to accidental, negligence or wilful act of the guest or the guest’s invitees the premises will be repaired by us at the cost of the guest. Any damage over the amount of $500.00 will result in a report lodged with the Police as malicious damage. We are not required to issue you a tax invoice for any repairs that have been carried out at the premises or for any charges which have been claimed against you.
1.4 Use of the premises is for strictly residential purposes only. For any event or other than as residential premises (at our sole discretion) will result in the immediate termination of the booking, removal of guest(s) and other occupants from the premises and all other costs or expenses (including a function/extra cleaning fee) will be deducted from bond monies paid and or a charge processed against the guests credit card. If insufficient funds are available, the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs.
1.5 The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. The person who makes/confirms a booking on behalf of another person shall be deemed to have accepted the booking Terms and Conditions on behalf of all persons named in the booking.
1.6 Coastal Holiday Rentals reserves the right to enter the premises during your stay for any reason.
2. GUESTS MUST:
2.1 Be courteous and considerate guest and maintain noise at a reasonable level- in particular, between 8am and 10pm.
2.2 Comply with parking regulations and show consideration to neighbours.
2.3 Observe and abide by any Body Corporate Rules/building rules at all times.
2.3 Dispose of garbage in accordance with the usual practice at the property.
2.4 Excess waste/bottles etc are to be removed from the property to avoid a collection charge & dump fees.
2.5 Notify the agent of any issues or complaints as soon as is possible.
2.6 Be responsible for their visitors and maintain the security of the premises.
2.7 Abide by any order issued by police or any regulatory authority and refrain from engaging in any illegal, drunken, offensive or obscene behaviour.
3.1 Tariffs/prices listed are a guide only. For exact prices you should contact our office and ask for a written quote. Tariffs, prices/quotations are subject to change without notice and will not be guaranteed until a deposit has been processed and you have received formal confirmation in writing from our office.
3.2 During Peak Season (18th December – 14th Jan) min 7 night stays may be applicable.
3.3 Prices listed on our website are subject to change, once you have paid your deposit your rate has been locked in. If any specials are held/or lower prices advertised after you have paid your deposit we cannot amend the rate.
3.4 Rates do not include items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated.
3.5 Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. Minimum length of stay restrictions may apply to certain rates during special event periods. All prices and other payments and conditions should be confirmed at the time of booking.
4. OTHER FEES:
4.1 Where a barbeque is provided an additional cleaning fee of $55.00 will apply.
4.2 If a credit card transaction is declined for any reason a $20.00 re-processing fee may be imposed.
4.3 Hire items available are at the quoted rate.
4.4 Any lost keys will incur a replacement fee of $155 per key/remote. Should this happen during your stay you must advise your property manager immediately.
4.5 Arrivals outside of our normal business hours will incur the following surcharges: After 5.30pm $40.00, 8.00PM onwards $60.00 and midnight onwards $110.00.
4.6 Overseas credit cards attract a 1.5% surcharge.
4.7 Any amendments to stay requested (change of dates etc) attract a $45.00 admin fee.
4.8 If there are more people staying overnight at the property than included in the standard tariff rate then additional bedding will automatically added to your booking. For example if the tariff rate sleeps 4 and there are 5 people required to stay at the property overnight 1 x single roll away bed or sofa bed will be provided (including additional linen) for an additional $55.00 each per week.
4.9 Dispute, Legal, and Court fees as detailed in section 20.00.
5. DEPOSITS, BONDS & RENTAL PAYMENTS:
5.1 A 25% deposit of the total rental amount is required to secure your booking and must be paid at the time of making your booking via one of our approved methods (see 5.6).
5.2 The balance must be paid at least 30 days prior to your arrival date and will be auto deducted from your credit card on file- it is your responsibility to ensure that clear funds are available on this day.
5.3 If you wish to make final payment via EFT transfer you must notify us of this in writing 7 business days prior to your payment due date.
5.4 For bookings made within 30 days prior to your arrival, full payment is required at the time of booking including any bond monies as required.
5.5 At least one form of rental payment must be made via credit card in order to validate your card details prior to your stay.
5.6 For all apartments and units a $300.00 credit card bond will be processed on the card we hold on file at check in.
5.7 For all houses and villas a $1,000 bond is required via the following process- $1,000 bond payable at the time of your final payment via EFT Transfer into our Trust Account (allow 7 business days prior to the 30 days processing time to appear in our Trust Account). Please use your surname and arrival date as a reference when transferring bond payments via EFT transfer.
5.8 Bonds will be released after your departure once the property has been inspected and deemed left in a similar state to your arrival. Any damage, loss or expense incurred as a result of your breach of these Terms & Conditions will be charged against the security deposit and if necessary the credit card. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared and security call outs. If a deduction is to be made due to any of the above an Administration Fee of between $50.00 and $300.00 will also be charged to cover arranging for replacement or repair of items etc.
5.9 If bond monies are not received as per the above we reserve our right to refuse your check in and all monies paid will be forfeited.
5.10 Pre-authorisation funds must be available 24 hours prior to your check in or keys will NOT be issued and your booking will be forfeited.
5.11 Bond monies will be returned via the same way they were paid within 14 business days of departure date given these Terms and Conditions are complied with and not breached in any way.
5.12 If a bond deduction is made you will be notified via the email address associated with your booking.
5.13 Standard payments accepted include; Credit Cards (Mastercard and Visa) EFT or Bank Wire Transfer (allow 7 days transaction time). We do not accept cheque, cash or American Express.
5.14 Payment of any amount due must be received in Australian dollars net of any bank or other transaction charges.
5.15 Refunds of bonds into an overseas bank account will incur a AU$35.00 fee which will be deducted from the bond held.
6. REFUNDS & TERMINATIONS BY GUEST:
6.1 If cancelled within 30 days before arrival date, 100% of the deposit and any rental monies paid will be forfeited.
6.2 If cancelled within 60 days before arrival date, 75% of the deposit will be forfeited.
6.3 If cancelled more than 60 days before arrival date, $350.00 will be forfeited.
6.4 If the total booking fee has not been paid 30 days before your arrival we may terminate the booking without notice to you and seek to re-let the premises. If your booking is terminated under this clause, you will be automatically forfeit all monies paid by you.
6.5 Any cancellation will also incur a cancellation fee of $100.00.
6.6 Refunds cannot be made for bookings cancelled due to inclement weather or illness. We recommend that you take out comprehensive travel insurance.
6.7 All cancellations must be in writing and sent to firstname.lastname@example.org .
7. REFUNDS & TERMINATIONS BY AGENT:
7.1 If for any reason the premises become unavailable before or during your stay we will endeavour to find suitable alternative arrangements. If satisfactory alternative arrangements cannot be made, we will refund monies paid for the part of the booking not fulfilled.
7.2 Coastal Holiday Rentals will not be held responsible in anyway should a property no longer be available to be booked, is listed for sale, sold or the Agent’s appointment to act is terminated and your booking is cancelled.
7.3 If after arrival clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any is at the sole discretion of the property management.
8. ARRIVALS & DEPARTURES:
8.1 Check in time is from 2.00pm onwards. For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
8.2 Check in for Holiday Houses is from 3.00PM.
8.3 Check in times are a guide only, if your check in time is delayed for what ever reason no compensation will be made.
8.4 Check out time is strictly by 10.00am. We employ contract cleaners therefore there is NO flexibility that allows for a later check out (unless approved prior in writing).
8.5 A late checkout fee (inequivalent to a full nights room rate) will automatically be deducted from the guests bond and or credit card for a late check-out and the guest hereby authorise the manager to do so.
8.6 If your arrival time is after our normal office hours (9.00am – 5.30pm) a fee will apply. You must advise us in advance to ensure staff are available to check you in outside of normal business hours. Additional charges apply (see above section 4.5).
8.7 Upon check in you the person responsible for the booking must be present, show acceptable photo ID (such as passport or driver’s license) and we must sight the credit card used to make the booking. You will be required to sign acceptance of these terms and conditions of your stay prior to entry. A $300.00 bond is required on credit card- we do NOT ACCEPT CASH.
8.8 No persons under the age of 18 will be checked into the property without a guardian present. For Schoolies bookings if a guardian is not present the person responsible for the booking (must be 18 years +) must email/fax through photo identification and sign the terms and conditions prior to check in.
9. USE OF THE PREMISES:
9.1 The premises must be left in a similar state to the condition on arrival. Failure to leave the premises in a satisfactory manner will result in you incurring extra charges. You authorise us to charge you for the additional costs we incur to clean the premises at our absolute discretion upon your departure.
9.2 Upon departure the property should be vacated on time and secured. All food must be removed from fridges, freezers and pantry and all rubbish removed from the property or placed in bins provided. All crockery and cutlery must be washed and packed away. All furniture and furnishings must be left in the position they were in upon arrival. The property must be left in a clean and tidy condition.
9.3 Only the number of people listed under the tariff rate on our website are included in the nightly rental tariff and are permitted to stay at the premises overnight. If your number of people exceed this amount additional bedding arrangements will automatically be added to your booking. For example if the tariff rate sleeps 4 and there are 5 people required to stay at the property overnight 1 x single roll away bed or sofa bed will be provided (including additional linen) for an additional $55.00 per week.
9.4 The number of guests at the property should not exceed the number agreed to under the tariff rate at any time unless you have advised us in advance and additional bedding arrangements have been made. If there are more people than declared at the property upon check in, or any time during your stay, we reserve the right to terminate your booking without prior notice and all rental monies paid will be fortified.
9.5 Coastal Holiday Rentals deems children as being under 13 years of age and infants being under 3 years of age. A maximum of 1 additional infant may stay at the property included in the normal nightly tariff per night for no additional charge (if using existing bedding provided). If there are two infants required to stay at the property you must advise us of this at the time of booking, additional charges apply (see section 4) and this must be confirmed with our Agency in advance, in writing.
9.6 Due to health and Safety and Fire Regulations guests must not sleep on couches or in any other areas apart from in beds supplied. If additional bedding is required you must order organise this through our agency prior to your booking.
9.7 You must not use the premises for any unlawful purpose.
9.8 All rental properties are strictly non-smoking properties.
9.9 Furniture is not to be moved and only outdoor furniture is to be used outdoors.
9.10 Animals are strictly prohibited unless prior arrangements are confirmed in writing.
9.11 Re-tuning or TV’s and or VCR’s is not permitted. The attachment of electronic games and devices to the television/video system is not permitted. If re-tuning is necessary after such use, the guest will be required to pay any costs incurred.
9.12 Parties and other functions are strictly prohibited. The rental is for private domestic holiday use only. This rate does not allow for the extra costs associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Disturbance to neighbours, including excessive noise, is strictly prohibited. Please note you are in a residential area and regard the quiet enjoyment of neighbouring properties.
9.13 Use of any equipment supplied or available at the premises is at your own risk.
9.14 Swimming in any waterway, lake or river is strictly prohibited.
9.15 You must comply with all reasonable directions provided by us. We reserve the right to enter the premises at any time for any reason to ensure the compliance with these Terms and Conditions.
9.16 You must remove your shoes whilst inside any rental property.
9.17 It is the guest/s responsibility to maintain the security of the premises once key-hand over has taken place, this includes keeping all doors/windows/gates locked at all times to maintain security.
10.1 A failure to comply with any of the above Conditions may be considered a serious breach of this agreement resulting in your eviction, the loss of your bond and/or a debit being made to your credit card on file.
10.2 Any damage that totals over the amount of $500.00 will be reported to the Police as malicious damage and criminal charges may be apply.
11.1 A maximum of six (6) people are allowed on a balcony at any one time.
11.2 Guests must not climb, sit on, push or use strong force against the railings.
11.3 Avoid any behaviour that may cause injury or death.
11.4 Ensure all balcony doors are locked when not in use.
11.5 Do not go out on the balcony if you are under the influence of alcohol or drugs.
11.6 Do not go out on the balcony if it is wet or been raining as tiled areas become slippery.
11.7 Ensure that all windows and balcony doors are locked before you leave the premises.
11.8 Ensure that children are supervised at all times when using the balcony.
12. SWIMMING POOLS:
12.1 You and your guests must not use glass or glass products in the pool area.
12.2 Ensure that children are supervised at all times.
12.3 Children must not use swimming pools when an adult is not present.
12.4 Do not run around pool areas.
12.5 Pool equipment is not be to be tampered with. If pool equipment is not found the same way it was supplied upon entry, additional charges will apply. This is at the sole discretion of Coastal Holiday Rentals.
13.1 Guests must only park their cars in the designated areas and clear of driveways. You will be informed of the designated areas upon your request by us or at the time of check in and is subject to change.
13.2 Do not park on grassed areas.
14. LOSS, DAMAGE & INJURY:
14.1 Use of the property, its contents, equipment and facilities are at your own risk.
14.2 You will be held responsible for any damage, breakages, theft or loss of any property on or in the premises during your stay (including keys). If any property is affected in this manner, you will be responsible for all related costs for the repair or replacement of the affected property. By making your booking and paying a deposit you authorise our Agency to deduct these costs from your bond, monies paid (or owed) by you and or, charge your credit card on file accordingly.
14.3 Coastal Holiday Rentals nor the owner of the premises takes any responsibility for the loss or theft of your personal property nor any bodily injury on or at the premises.
14.4 Coastal Holiday Rentals both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by Coastal Holiday Rentals, you agree that: Coastal Holiday Rentals shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers.
14.5 Coastal Holiday Rentals will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
15.1 Parties are strictly not allowed on the premises including; The definition of a party is at our sole discretion and may include any situation where the maximum number of guests allowed per premises is exceeded, the noise level is deemed too high, excessive traffic to and from the premises is identified, intoxication and or excessive alcohol is present.
15.2 If any rental is identified as having a party (at our sole discretion) we reserve the right to immediately evict all occupants and terminate your booking. Should this happen, all rental monies paid will be forfeited. In addition to this any expense resulting from cleaning, replacement of any furniture/fixture/breakage, including lost keys as well as any repairs will be deducted from the bond or charged to your credit card.
16.1 Our Agency and or our Agency’s contractors reserve the right to immediately evict any guest, visitor or member of the public for the following (but not limited to) reasons: Intoxication and/or unsavoury/lewd behaviour; Throwing objects off any balcony, spitting or vomiting over the balconies, wilful damage to the premises, physical or verbal abuse/assault of our staff, other guests, residents, members of the public on or around the premises, behaviour deemed as a potential safety threat to others, any breach of these Terms and Conditions.
17. SMOKE ALARMS:
17.1 It is important to note that apartments are equipped with back to base smoke alarms, accidental setting off of these smoke alarms may result in the fire brigade attending, if the fire brigade attends a false alarm this will result in a fine which will be passed onto the guest, this may be in addition to any other fee charged to our Agency by a third party.
17.2 Do not tamper with any smoke alarm devise.
18. CLEANING & LINEN:
18.1 All properties have linen included in the tariff unless otherwise stated (beach towels are not supplied but can be hired at an additional cost).
18.2 Properties are fully self-contained and are not serviced daily. A mid-week service will apply to bookings based over a 10 night or more stay (apartments only). Should you require additional services please contact us prior to your arrival and we will be happy to arrange this for you (charges will apply).
18.3 Please ensure that the property is left clean and tidy when vacating. All crockery and utensils must be washed and placed back in the cupboards. All furniture must be left in the same position as it was upon check in. Charges will be made for any additional cleaning or relocating of furniture in the property.
18.4 All rubbish and bottles must be removed from the property and placed in the rubbish bins provided prior to vacating. Any excess items left inside the property will incur an additional charge.
18.5 We are not responsible for any items left at the property after your departure.
18.6 Any requests for extra linen will be at the expense of the guest (1 towel per person is supplied, additional towels can be hired prior to arrival at $3.00 each). If this is not pre-arranged before check in a call out fee of $55.00 may apply.
19. RULES RELATING TO APARTMENTS:
19.1 If you are staying in an apartment/unit all guest and your invitees must comply with Body Corporate Rules, Complex Rules and any reasonable directions provided by the body building manager.
19.2 The rules provided above under the heading of ‘Conditions of Occupancy’ and the definition of the ‘Premises’ extend to the common property of the scheme.
19.3 The properties listed on the Coastal Holiday Rentals Website are independently operated and managed. They are neither managed by the On-site Resort/Building Manager. The Building Manager is not responsible for your booking or stay. For any issues please contact our office.
20. EXTRA FEES AND CHARGES WHICH MAY APPLY:
20.1 We reserve the right to charge you a bond and or a credit card authorisation at the time of making your booking or at any time during your stay. The bond or pre-auth may be used to cover incidental items such as (but not limited to) consumables, breakages, extra cleaning charges etc. The bond will be refunded to you once an inspection of the premises is carried out after you check out, less the cost of any incidental items, fees and charges.
20.2 The pre-authorised amount may be set aside by the credit card company for a period of up to 10 days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the card holder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a merchant process and cannot be changed.
20.3 If you provided us with your credit card details, you provide your consent for us to deduct from your credit card any additional fees or charges stipulated in this agreement and your final rental payment amount.
20.4 If a security guard is called out by any person following a noise complaint during your stay at the premises a $165.00 call out fee will be payable by you. A second complaint will cause eviction with no refund of monies paid by you.
20.5 Any call outs (excluding security guard call outs) outside the hours of 9.00am – 5.30pm Monday-Friday will incur a fee of $110.00.
20.6 Fees will apply if more guests then the amount stipulated on the confirmation email of your booking stay at the premises without our prior written consent.
20.7 You must pay all associated costs for the repair or replacement of damaged, lost or stolen property on or at the premises.
20.8 We reserve the right to charge you a special cleaning fee to cover the reasonable cost of additional cleaning of the premises that is required as a result of your occupancy which is at the pure discretion of Coastal Holiday Rentals. You agree that we are not required to issue you with a tax invoice.
20.9 Should a dispute arise with regards to a deduction made against the guests bond and or credit card an hourly rate of $65.00 will be charged to the guest in order to prepare the response and or prepare additional information to proceed to a court hearing. Should any matter proceed to the courts the guest agrees that they will be held responsible for payment of the following; Court application and filing fees, legal fees for Coastal Holiday Rentals and or their representatives, Administration Fees (at the rate of $85.00 + GST per hour) and any costs associated with travel required to attend the hearing.
20.10 Any outstanding amounts due if un recovered by Coastal Holiday Rentals will be passed onto a debt collecting company or the courts for the debt plus recovery costs.
20.9 Should you request any lost property to be posted to you after your departure this will be sent receiver to pay and a $55.00 admin fee will apply for our Agents time in arranging, collecting and posting the item back to you.
21. INFORMATION ABOUT RENTALS:
21.1 Whilst care is taken to ensure that the description of facilities and services of Coastal Holiday Rentals is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at time of booking. Coastal Holiday Rentals cannot be held liable for omissions or errors, whether temporary or permanent, in regards a property’s facilities and services.
21.2 Photographs shown are an accurate representation of the property at the time the photograph was taken and are subject to change and fair wear and tear. Neither Coastal Holiday Rentals nor the owner of the premises accept responsibility for personal perceptions.
21.3 In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or agent to compensate or discount. We will accept no responsibility for any inconvenience with machinery breakdown however we will do over very best to repair or replace the item.
21.4 Under no circumstances do Coastal Holiday Rentals offer any refunds of rental monies paid if the guest is unsatisfied with any aspect of their accommodation (including before, during, or after check out). All complaints must be submitted in writing to Coastal Holiday Rentals.
21.3 We do not maintain an office on-site at the Resort or premises that you are renting, therefore we do not have the facilities to store guests luggage.
22. SCHOOLIES BOOKINGS:
22.1 Not every property accepts Schoolies bookings. This is at the sole discretion of the owner. If have an enquiry about Schoolies you must stipulate this at the time of your enquiry.
22.2 If a Schoolies booking is accepted a $200.00 bond per person is required (payable via EFT, Cheque, Money Order or Credit Card) those funds are required to be cleared 30 days prior to check in date.
22.3 All of the above conditions will apply including inspections being carried out during the duration of your stay if we feel the above terms and conditions are met.
22.4 You must not book Schoolies Accommodation on-line, please contact our office to make arrangements.
If you have any questions regarding these Terms and Conditions as outlined above please ensure you have raised them before placing your booking.
Your booking is deemed to have been placed once the required paper work is received, payment of rental deposit has been made and you have received a written confirmation letter on Coastal Holiday Rentals letterhead.