COASTAL HOLIDAY RENTALS TERMS AND CONDITIONS:
Your booking with Coastal Holiday Rentals (hereinafter referred to as CHR) is subject to the Terms and Conditions outlined below. It is important that you read and understand these Terms and Conditions prior to booking as they will apply to you stay (before, during and after), at any property managed by CHR. Do not book if you have not read the below in full and agree to them.
By making a booking and or paying your deposit, you acknowledge and agree to abide by and comply with these Terms and Conditions as they stand now and at any stage during or after your stay. This section of the website will always display the most up to date version of these conditions. In case of any variation of booking conditions between us and an independent third party booking provider, the terms posted here will apply.
These Terms and Conditions listed below were last updated on 20/11/2017.
1. GENERAL TENANCY RULES:
1.1. Before making a booking & paying a deposit it is YOUR RESPONSIBILITY to have read and understood these Terms and Conditions. We reserve the right to change all or part of these Terms and Conditions at any time. It is your responsibility to keep yourself updated with any changes via this page on our website.
1.2 Guests and invitees must monitor the observance these Terms and Conditions at all times. A breach by your invitees/guests will be considered a breach by you. A breach of these Terms and Conditions may result in, but is not limited to, you being evicted from the premises, losing your bond and or a deduction made from your credit card, and a forfeit of all monies paid.
1.3 No Schoolies allowed. We do not have the resources to rent to Schoolies. Bookings for all adults are SUBJECT TO THE LANDLORDS APPROVAL. If your booking is declined or cancelled CHR and or the owner do not have to give a reason as to why. If you provide false and or misleading information when booking we may cancel your booking and all monies paid will be forfeited.
1.4 If the premises are damaged due to accidental, negligence or wilful act of the guest or the guest’s invitees the premises will be repaired by us at the cost of the guest. Any damage over the amount of $500.00 will result in a report lodged with the Police as malicious damage. We are not required to issue you a tax invoice for any repairs or any charges claimed against you.
1.5 Use of the premises is for strictly residential purposes only. For any event or other than as residential premises (at our sole discretion) will result in the immediate termination of the booking, removal of guest(s) and other occupants from the premises and all other costs or expenses (including a function/extra cleaning fee) will be deducted from bond monies paid and or a charge processed against the guests credit card. If insufficient funds are available, the debt will be passed onto a debt collecting company or the courts for the debt plus recovery costs.
1.6 The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. The person who makes/confirms a booking on behalf of another person shall be deemed to have accepted the booking Terms and Conditions on behalf of all persons named in the booking.
1.7 CHR reserves the right to enter the premises at any time during your stay for any reason.
1.8 You are granted permission to occupy the property for holiday purposes only. This is not a residential tenancy agreement under the Residential Tenancy act.
1.9 You must notify the agent of any pre existing damage to the property the same day of check in. If not reported during this time-frame, the guest will be responsible for any damages. A photo should be emailed to firstname.lastname@example.org .
1.10 Disputes regarding damage, cleaning or rubbish will not be entered into unless reported in writing to our office the same day of check in. Damage or breakages to the property must be reported to our office immediately.
1.11 MINIMUM AGE FOR RENTAL IS 25 – If you ignore this rule and book your booking will be cancelled and all monies are non refundable.
2. GUESTS MUST:
2.1 Be courteous and considerate guest and maintain noise at a reasonable level at all times.
2.2 Comply with parking regulations and show consideration to neighbours.
2.3 Observe and abide by any Body Corporate Rules/building rules at all times.
2.3 Dispose of garbage in accordance with the usual practice at the property.
2.4 Excess waste/bottles etc are to be removed from the property to avoid a collection charge & dump fees.
2.5 Notify the agent of any issues or complaints as soon as is possible.
2.6 Be responsible for their visitors and maintain the security of the premises.
2.7 Abide by any order issued by police or any regulatory authority and refrain from engaging in any illegal, drunken, offensive or obscene behaviour.
2.8 Disclose true and correct information. If a guest supplies false or misleading information the Agent reserves the right to terminate the booking without notice and all monies paid will be forfeited.
2.9 Allow the Agent and contractors access to the property should it be requested.
2.10 Only use the swimming pool at holiday homes during pool opening hours (8.00am – 8.00pm)
3.1 Tariffs/prices listed are a guide only. For exact prices you should contact our office and ask for a written quote. Tariffs, prices/quotations are subject to change without notice and will not be guaranteed until a deposit has been processed and you have received formal confirmation in writing from our office.
3.2 During Peak Season (20th December – 14th Jan) min 7 night stay may apply.
3.3 Prices listed on our website are subject to change, once you have paid your deposit your rate is locked in. If any specials are held/or lower prices advertised after you have paid your deposit we cannot amend the rate.
3.4 Rates do not include items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated.
3.5 Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. Minimum length of stay restrictions may apply to certain rates during special event periods. All prices and other payments and conditions should be confirmed at the time of booking.
4. OTHER FEES:
4.1 If a credit card transaction is declined for any reason a $20.00 re-processing fee may be imposed.
4.2 Hire items available are at the quoted rate and subject to availability.
4.3 Any lost keys will incur a replacement fee of $155 per key/remote. Should this happen during your stay you must advise CHR immediately.
4.4 All credit cards payments attract a 2.2% service fee (Visa/MasterCard only) which includes a card surcharge of 0.9% and a component towards the other costs we incur in relation to processing credit card payments.
4.5 Any amendments to stay attract a $55.00 admin fee.
4.6 Dispute, Legal, and Court fees as detailed in section 20.00.
5. DEPOSITS, BONDS & RENTAL PAYMENTS:
5.1 A 25% deposit of the total rental amount is required to secure your booking and must be paid at the time of booking via one of our approved methods (see 5.6).
5.2 The balance must be paid at least 30 days prior to arrival and will be auto deducted from your credit card on file. It is your responsibility to ensure that clear funds are available on this day.
5.3 If you wish to make final payment via EFT you must notify us of this in writing 7 business days prior to your payment due date.
5.4 For bookings made within 30 days prior to arrival, full payment is required at the time of booking including any bond monies.
5.5 At least one form of rental payment must be made via credit card in order to validate your card details prior to your stay.
5.6 Only one credit card can be used for payment and must be the same card the initial deposit was paid on.
5.7 For apartments a $300.00 credit card bond will be processed on the card we hold on file 24-48 hours prior to check in.
5.8 For houses a $1,000 – $3,000 bond is required at the time of your final payment via EFT Transfer into our Trust Account (allow 7 business transfer time prior to the due date). Your reference is the surname the booking is under and arrival date. If bond and rental monies are not paid on time your booking will cancelled and all funds paid forfeited.
5.9 Bonds will be released 14 business days after your departure once the property has been inspected, deemed left in a similar state to your arrival and ONLY if these Terms and Conditions are not breached in any way Any damage, loss or expense incurred as a result of your breach of these Terms & Conditions will be charged against the security deposit and if necessary the credit card. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared and security call outs. If a deduction is to be made due to any of the above an administration fee of between $55.00 and $500.00 will also be charged to cover arranging for replacement or repair of items etc.
5.10 If a bond deduction is made you will be notified via the email address associated with your booking. Bond disputes will not be discussed verbally and must be in writing.
5.11 If bond monies are not received as per the above we reserve our right to refuse your check in and all monies paid will be forfeited.
5.12 Pre-authorisation funds must be available 48 hours prior to your check in or keys will NOT be issued and your booking will be forfeited.
5.13 Payments accepted include; Credit Card (Mastercard or Visa) EFT or Bank Wire Transfer (allow 7 days transaction time). We do NOT accept cheque, cash or American Express.
5.14 Payment of any amount due must be received in Australian dollars net of any bank or other transaction charges.
5.15 Refunds of bonds into an overseas bank account incur a AU$35.00 fee which will be deducted from the bond held.
5.16 Check in’s are onsite at the property. You will be asked to provide photo ID (Drivers License or Passport) and a copy of the Credit Card used to make the booking prior to your arrival. The name the booking is under MUST be the same as the photo ID and credit card use for payment.
5.17 If your paperwork, bond monies and all rental monies are not paid and or returned to us within 30 days prior to your arrival your booking will cancelled and all monies paid will be forfeited.
6. REFUNDS & TERMINATIONS BY GUEST:
6.1 If cancelled within 30 days before your arrival date, 100% of the deposit and any rental monies paid will be forfeited.
6.2 If cancelled 31 days or more prior to your arrival date, the deposit (25% of the total booking amount) will be forfeited.
6.3 If the total booking fee has not been paid 30 days before your arrival we may terminate the booking without notice to you. If your booking is terminated under this clause, you will be automatically forfeit all monies paid by you.
6.4 Refunds cannot be made for bookings cancelled due to inclement weather or illness. It is EXTREMELY IMPORTANT extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday outgoings.
6.5 Bookings that are shortened in duration after you have booked receive no refund for nights cancelled. Please take our travel insurance.
6.6 Extra guests once booked cannot be cancelled or refunded. Please take our travel insurance.
6.7 All cancellations must be in writing to email@example.com .
7. REFUNDS & TERMINATIONS BY AGENT:
7.1 If for any reason the premises become unavailable we will endeavour to find suitable alternative arrangements. If alternative arrangements cannot be made, we will refund monies paid for the part of the booking not fulfilled.
7.2 CHR will not be held responsible in anyway should a property no longer be available to be booked, is listed for sale, sold or the Agent’s appointment to act is terminated and your booking is cancelled.
7.3 If after arrival clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, there are no refunds.
8. ARRIVALS, DEPARTURES & AMENDMENTS TO DATES:
8.2 FOR HOLIDAY HOMES- Check in FROM 3.00PM. For guaranteed arrival prior to 3pm you must book the previous night at the applicable rate (subject to availability).
8.3 Check in times are a guide only, if your check in time is delayed for what ever reason no compensation will be made.
8.4 Check out time is strictly by 10.00am. We employ contract cleaners therefore there is NO flexibility that allows for a later check out.
8.5 A late checkout fee (inequivalent to a full nights room rate) will automatically be deducted from the guests bond and or credit card for a late check-out and the guest hereby authorise CHR to do so.
8.6 No persons under the age of 18 will be checked into the property without a guardian present.
8.7 Office hours are 9am – 5.00pm Monday to Friday. The office is closed Saturday, Sunday and ALL Public Holidays. General, cleaning or maintenance enquires can be made via email and will be responded to within 24 hours of the next business day.
8.8 Bookings may be transferred to a future date, at a cost of $200, provided that the request to transfer by the Guest:
a- is made at least one (1) calendar month before arrival; and
b- is for the same property; and
c- is for a duration of at least five (5) nights; and
d- is for a period not later than four (4) months after the original date
e- the applicable tariff for that season is correctly applied
8.9 Bookings that are shortened in duration after you have booked receive no refund for nights cancelled. Please take our travel insurance.
9. USE OF THE PREMISES:
9.1 The premises must be left in a similar state to the condition on arrival. Failure to leave the premises in a satisfactory manner will result in you incurring extra charges. You authorise CHR to charge you for the additional costs to clean the premises at our absolute discretion upon your departure.
9.2 Upon departure, the property should be vacated on time and secured. All food must be removed from fridges, freezers and pantry and all rubbish removed or placed in bins provided. All crockery and cutlery must be washed and packed away clean. All furniture and furnishings must be left in the position they were on arrival. The property must be left CLEAN AND TIDY.
9.3 Only the number of people listed on your confirmation letter are included in the nightly rate and permitted at the premises or additional charges apply.
9.4 The number of guests at the property should not exceed the number agreed to on your confirmation letter at any time unless you have advised us in advance and additional bedding arrangements have been made. If there are more people than declared at the property upon check in, or any time during your stay, we reserve the right to terminate your booking without prior notice and all rental monies paid will be fortified including bond monies.
9.5 CHR deems children as being under 13 years of age and infants being under 3 years of age. A maximum of 1 additional infant may stay at the property included in the normal nightly tariff per night for no additional charge (if using existing bedding provided). If there are two infants required to stay at the property you must advise us of this at the time of booking, additional charges apply (see section 4) and this must be confirmed with our Agency in advance, in writing.
9.6 Due to health and Safety and Fire Regulations guests must not sleep on couches or in any other areas apart from in beds supplied. If additional bedding is required you must organise this through CHR prior to your booking.
9.7 You must not use the premises for any unlawful purpose.
9.8 All properties are strictly NON-SMOKING. A minimum cleaning/deodorising fee of $250 – 550 will apply if smoking has taken place inside the property.
9.9 Furniture is NOT to be moved and only outdoor furniture is to be used outdoors or charges will apply.
9.10 Animals are strictly prohibited unless prior arrangements are confirmed in writing.
9.11 Re-tuning or TV’s and or VCR’s is NOT permitted. The attachment of electronic games and devices to the television/video system is NOT permitted. If re-tuning is necessary after such use, the guest will be required to pay any costs incurred.
9.13 Use of any equipment supplied or available at the premises is at your own risk.
9.14 Swimming in any waterway, lake or river is strictly prohibited.
9.15 You must comply with all reasonable directions provided by us. We reserve the right to enter the premises at any time for any reason to ensure the compliance with these Terms and Conditions.
9.16 You must remove your shoes whilst inside any rental property.
9.17 It is the guest/s responsibility to maintain the security of the premises, this includes keeping all doors/windows/gates locked at all times to maintain security. You must check all doors and windows are closed and locked at all times.
9.18 You must use the property in a safe way at all times. If it is deemed that you and or any of your guests may not be using the property in a safe way we may terminate your booking and all monies paid will be forfeited. This is at the sole discretion of CHR.
9.19 Photographs and videos are NOT be taken at the property to be used for Commercial or advertising purposes or for financial gain or benefit without the written consent of the Property Manager or Owner. Non adherence to this policy will result in termination of rental and loss of monies paid and legal action.
9.20 CHR reserves the right to take photographs and videos of the property during at any time should it be deemed necessary by Management.
9.21 As per Council and Holiday Letting Industry Guidelines there is a 10.00 pm to 8.00am outside noise curfew. We require you to move inside and close the doors outside of these hours.
9.22 For the neighbours privacy and safety ONLY utilise the beach area/jetty (if applicable) DIRECTLY in front of the property.
9.23 If maintenance is reported by the guest, you will be asked to participate in basic trouble shooting prior to a tradespeople attending the premises.
9.24 Maintenance/cleaning issues are only actioned during business hours and must be reported the same day of check in.
2.25 In the event that gas bottle is low or emptied during your stay and there is no spare, please swap over the bottle (local Service Station) and email the receipt to our office for reimbursement.
10.1 A failure to comply with CHR Terms & Conditions may be considered a serious breach resulting in your eviction, the loss of your bond and/or a debit being made to your credit card on file.
10.2 Any damage that totals over the amount of $500.00 will be reported to the Police as malicious damage and criminal charges may be apply.
10.3 CHR participate in the Bad Books register. By placing a booking you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions then your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Books register. CHR reserve the right to cancel a booking or reject a booking where a guest is registered in Bad Books.
11.1 A maximum of six (6) people are allowed on a balcony at any one time. Guests must not climb, sit on, push or use strong force against the railings.
11.2 Avoid any behaviour that may cause injury or death. Ensure all balcony doors are locked when not in use.
11.3 Do not go out on the balcony if you are under the influence of alcohol or drugs, if it is wet or been raining as tiled areas become slippery.
11.4 Ensure all windows and balcony doors are locked before you leave the premises.
11.5 Children must be supervised at all times.
12. SWIMMING POOLS:
12.1 Glass is strictly prohibited in the pool area. Do not run around pool areas.
12.2 Children must be supervised at all times and must not use swimming pools when an adult is not present.
12.3 Pool equipment is not be to be tampered with. If pool equipment is not found the same way it was supplied upon entry, additional charges will apply. This is at the sole discretion of CHR.
12.4 All swimming pool inflatable items must be removed from the swimming pool and disposed of in the bins provided, or additional fees may apply.
12.5 Swimming pools in Holiday Homes are only available for use between 8.00am – 8.00pm.
12.6 Noise should be kept to a minimum at all times. Children are not allowed to cause a disturbance to neighbours whilst outdoors.
13.1 Guests must only park in designated areas and clear of driveways. You will be informed of the designated areas upon your request or at the time of check in and is subject to change.
13.2 Do not park on grassed areas.
14. LOSS, DAMAGE & INJURY:
14.1 Use of the property, its contents, equipment and facilities are at your own risk.
14.2 You will be held responsible for any damage, breakages, theft or loss of any property on or in the premises during your stay (including keys). If any property is affected in this manner, you will be responsible for all related costs for the repair or replacement of the affected property. By making your booking and paying a deposit you authorise our Agency to deduct these costs from your bond, monies paid (or owed) by you and or, charge your credit card on file accordingly.
14.3 CHR nor the owner of the premises takes any responsibility for the loss or theft of your personal property nor any bodily injury on or at the premises.
14.4 CHR both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by CHR, you agree that: CHR shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers.
14.5 CHR will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
15. VISITORS, GUESTS AND FUNCTIONS/PARTIES:
15.1 Parties and other functions are STRICTLY PROHIBITED. The rental is for private domestic holiday use ONLY. Use of the property will be monitored. Disturbance to neighbours, including excessive noise, is strictly prohibited. A $5,000 fine will be imposed for any gathering, party or function at the property, at our sole discretion. The definition of a ‘party’ is at our sole discretion and may include any situation where the maximum number of guests shown on your confirmation letter is exceeded, the noise level is deemed too high, excessive traffic to and from the premises is identified, intoxication and or excessive alcohol is present.
15.2 If any rental is identified as having a party (at our sole discretion) we reserve the right to immediately evict all occupants and terminate your booking. Should this happen, all rental monies paid will be forfeited. In addition to this any expense resulting from cleaning, replacement of any furniture/fixture/breakage, including lost keys as well as any repairs will be deducted from the bond, charged to your credit card, or dealt with by the courts.
15.3 Additional guests are NOT permitted at the property unless prior consent is given. If the maximum number of guests exceeds what is shown on your confirmation letter, your booking may be terminated and will result in loss of rental fees and your security bond. Any additional guests found to have stayed at the property during your stay will be charged at an additional $150 per guest per night.
15.4 The property must not be used to host a party, function or gathering of any sort. A $5,000 fine will be imposed if a party or function is held at the property.
Guests are not permitted to erect swimming pools, inflatable equipment, tents or camping equipment or park caravans on the property. Your occupancy may be terminated and loss or bond may occur in doing so.
15.5 A gathering is considered more than the amount of guests shown on the confirmation letter. No day visitors are allowed.
15.6 Strippers, topless waitresses and associated industries are NOT permitted under any circumstances. No outdoor nudity under any circumstances OR EVICTION WILL APPLY.
15.7 Any complaints from neighbours that are justified, at the sole discretion of management, will result in intimidate eviction and loss of all monies paid.
15.8 No Schoolies allowed. We do not have the resources to rent to Schoolies. Bookings for all adults are SUBJECT TO THE LANDLORDS APPROVAL. If your booking is declined or cancelled CHR and or the owner do not have to give a reason as to why. If you provide false and or misleading information when booking we may cancel your booking and all monies paid will be forfeited.
16.1 Our Agency and or our Agency’s contractors reserve the right to immediately evict any guest, visitor or member of the public for the following (but not limited to) reasons: Intoxication and/or unsavoury/lewd behaviour; Throwing objects off any balcony, spitting or vomiting over the balconies, wilful damage to the premises, physical or verbal abuse/assault of our staff, other guests, residents, members of the public on or around the premises, behaviour deemed as a potential safety threat to others, any breach of these Terms and Conditions.
17. SMOKE ALARMS:
17.1 It is important to note that properties maybe equipped with back to base smoke alarms, accidental setting off of these smoke alarms may result in the fire brigade attending, if the fire brigade attends a false alarm this will result in a fine which will be passed onto the guest, this may be in addition to any other fee charged to our Agency by a third party.
17.2 Do not tamper with any smoke alarm devise.
17.3 If a Smoke Detector starts beeping, or goes flat during your stay it is the guests responsibility to change the battery. CHR will reimburse you the cost of the battery and OR provide one for use.
18. CLEANING & LINEN:
18.1 All properties have linen included in the tariff unless otherwise stated (beach towels are not supplied but can be hired at an additional cost).
18.2 Properties are self-contained and are not serviced daily. Should you require additional services please contact us prior to your arrival (charges will apply).
18.3 The property must be clean and tidy when vacating. All crockery and utensils must be washed and placed back in the cupboards. All furniture must be left in the same position as it was upon check in. Charges will be made for any additional cleaning or relocating of furniture in the property.
18.4 Extra charges will apply for excessively smeared glass (this will include mirrors, glass feature walls and balcony glass, and glass sliding doors). Guests with small children must clean any excessive mess before departure. Excessive includes hand prints, food and drinks on more than any ONE panel of glass or mirrored surface. If you do not want to incur this fee, please clean it yourself prior to departing.
18.5 All rubbish and bottles must be removed from the property and placed in the rubbish bins prior to vacating. Any excess items left inside the property will incur an additional charge. All rubbish must be PLACED IN BAGS BEFORE GOING IN BINS OR ADDITIONAL FEES MAY APPLY.
18.6 We are not responsible for any items left at the property after your departure.
18.7 Any requests for extra linen will be at the expense of the guest (1 towel per person is supplied, additional towels can be hired prior to arrival at $3.00 each). If this is not pre-arranged before check in a call out fee may apply.
20. EXTRA FEES AND CHARGES WHICH MAY APPLY:
20.1 We reserve the right to charge you a bond and or a credit card authorisation at the time of making your booking or at any time during your stay. The bond or pre-auth may be used to cover incidental items such as (but not limited to) consumables, breakages, extra cleaning charges etc. The bond will be refunded once an inspection is carried out after you check out, less the cost of any incidental items, fees and charges.
20.2 The pre-authorised amount may be set aside by the credit card company for a period of up to 10 days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the card holder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a merchant process and cannot be changed.
20.3 If you provided us with your credit card details, you provide your consent for us to deduct from your credit card any additional fees or charges stipulated in this agreement and your final rental payment amount.
20.4 If a security guard is called following a noise complaint a $165.00 call out fee will be payable by you and or an eviction will take place with NO refund of monies paid by you.
20.5 Any call outs onsite to the property will incur a fee.
20.6 You must pay all associated costs for the repair or replacement of damaged, lost or stolen property on or at the premises.
20.7 We reserve the right to charge you a special cleaning fee to cover the cost of additional cleaning of the premises as a result of your occupancy which is at the pure discretion of CHR. You agree that we are not required to issue you with a tax invoice.
20.8 Should a dispute arise with regards to a deduction made against the guests bond, credit card, or any section of our Terms & Conditions an hourly rate of $65.00 will be charged to the guest in order to prepare the response and or prepare additional information to proceed to a court hearing. Should any matter proceed to the courts the guest agrees that they will be held responsible for payment of the following; Court application and filing fees, legal fees for CHR and or their representatives, Administration Fees (at the rate of $85.00 + GST per hour) and any costs associated with travel required to attend the hearing.
20.9 Any outstanding amounts due if un recovered by CHR will be passed onto a debt collecting company or the courts for the debt plus recovery costs.
20.10 Any lost property if founds will be sent receiver to pay and a $55.00 admin fee will apply for our Agents time in arranging, collecting and posting the item back to you.
20.11 If trades people or service technicians need to be called out for an appliance malfunction or breakdown and it is determined that operator error is the reason for the malfunction, guests will be required to pay the bill for the service call & repairs. We strongly encourage all guests to read manuals and booklets in the premises on how to use appliances before calling our office.
20.12 If a “meet and greet” at the premises is required, a $80 surcharge applies to enable us to meet and greet you during normal office hours. If a meet and greet at the premises is required after normal office hours, a $165 surcharge applies. This service must be organised 30 days prior to arrival.
21. INFORMATION ABOUT RENTALS:
21.1 Whilst care is taken to ensure that the description of facilities are accurate, they are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at time of booking. CHR cannot be held liable for omissions or errors, whether temporary or permanent, in regards a property’s facilities and services.
21.2 Photographs shown are an accurate representation of the property at the time the photograph was taken and are subject to change and fair wear and tear. Neither CHR or the owner of the premises accept responsibility for personal perceptions. Furniture is changed from time to time.
21.3 In the event of faults and/or malfunctions of appliances or inclusions, there is NO obligation from the owner or agent to compensate or discount. We will accept no responsibility for any inconvenience with machinery breakdown however we will do over very best to repair or replace the item.
21.4 Under NO circumstances do CHR offer any refunds of rental monies paid if the guest is unsatisfied with any aspect of their accommodation (including before, during, or after check out). All complaints must be submitted in writing. Complaints will be responded to within 14 business days once received in writing.
21.5 We do not maintain an office on-site or premises, therefore we do not have the facilities to store luggage.
21.6 Wi-Fi and Pay TV (Foxtel/Austar) is NOT included unless stated otherwise in writing. If free Wi-Fi is provided this is for private domestic use only (internet browsing) and is not designed to download large files or be used for commercial purposes. Internet speed and signal is not guaranteed. Should the Wi-Fi and or Pay TV become unavailable for any reason during your stay the Agent does NOT offer refunds or any compensation. We strongly recommend guests bring a back-up device or funds set aside for other internet connection if this service is a must-have for medical
conditions, business, children or otherwise.
21.7 All properties are individually owned. They have kitchens with a basic variety of items selected by the owner (BASIC crockery, cutlery, glassware, pots, pans and utensils). If you require SPECIFIC items we suggest that you bring your own.
21.8 Unless specifically advertised as ‘Brand New’ rentals are not brand new and general wear and tear of all items at the property is to be expected.
21.9 All properties have swimming pools/spas/gardens (if applicable) serviced either weekly or fortnightly. These scheduled services cannot be cancelled.
21.10 Properties are residential holiday homes owned by private individuals. They are not hotels or commercial properties, therefore hotel and commercial property building regulations do NOT apply.
21.11 We make every effort to describe the property as accurately as possible. We will not be held responsible should the property not match your expectations. Please ensure on booking that the property is exactly what you are looking for. No refund will be given for early departure or refusal to stay at the property.
21.12 Any insurance over the property does not cover your possessions. CHR or the owner will not be held responsible for guest’s lost, stolen or damaged property.
21.13 The CHR Website (excluding any linked third party sites) is controlled by the Agent in Queensland, Australia. By accessing this site, you accept that any disputes about this Website or its contents are to be determined by the Courts having jurisdiction in Queensland in accordance with the laws of Queensland. This Website may be accessed throughout Australia and overseas. The Agent and/or associated entities make no representation that the content of this Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you are located.
22. HIRE/ADDITIONAL/RECREATIONAL EQUIPMENT:
22.1 Any item at the property, whether hired or supplied free of charge is used solely at your own risk.
22.2 It is your responsibility to thoroughly check all hire/additional/recreational equipment before use.
22.3 If you are not satisfied with the condition that any hire/additional/recreational equipment is supplied in or have any safety concerns what so ever do not make use of the item/s.
22.4 Do not leave any items on the beach/waterfront unattended. Canal’s are tidal. Items left unattended will float away. If this happens you will be charged for the replacement plus an admin fee.
22.5 All items must be placed back in the correct storage area after use or extra fees apply.
22.6 If Life Jackets are supplied at a property, they must be dried, rinsed with clean water and sand free after use.
22.7 If water sport equipment has been supplied with a key to access, when not in use it is your responsibility to ensure that it is chained back up and secured. If it is not secured and goes missing, you will be liable for the cost.
22.8 All persons using any water sport items must wear a life jacket.
22.9 If there are not enough life jackets supplied additional life jackets can be hired for a cost from an external company.
22.10 If you are not familiar with water sports and activities you must only make use equipment if supplied, with a experienced person.
22.11 None of our properties include recreational equipment such as kayaks etc. unless you have been advised so in writing from our office.
23. TRAVEL INSURANCE
We cannot stress the importance of Travel Insurance – please take this out as soon as you have placed your booking.
It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday outgoings.
Use of the property, its contents, equipment and facilities are at your OWN RISK.
CHR, the agent, staff, nor the owner of the premises takes any responsibility for the loss or theft of your personal property nor any bodily injury on or at the premises.
CHR both for itself, owner of the premises, and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves,
their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no
way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements.
By utilising the travel services provided by CHR, you agree that: CHR shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers.
CHR will not be liable for ANY accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation,
transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to
acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
It is imperative that you take out comprehensive travel insurance. We cannot stress the importance of Travel Insurance.
If you have any questions regarding these Terms and Conditions as outlined above please ensure you have raised them before placing your booking.
Your booking is deemed to have been placed once the required paper work is received, payment of rental deposit has been made and you have received a confirmation letter on CHR letterhead.
If you and or any of your guests do not read, understand, and agree to all over the above Terms and Conditions you must not book with our Agency and utilise our services.
CHR Terms & Conditions are here in writing for you to read PRIOR to booking. They will not be amended or negotiated.